FAQ
SHIPPING & DELIVERY
How long does it take for my order to ship?
Most orders placed before 3:00 PM MST Monday through Thursday ship the next business day. Orders placed after 3:00 PM MST Thursday typically ship the following Monday.
How much does shipping cost?
Shipping costs for small parts and accessories are calculated at checkout. Freight costs for large orders and equipment are also calculated at checkout unless otherwise noted on the item listing.
How long will it take to receive my order?
Small parts and accessories typically arrive within 3-7 business days depending on your location. Freight shipments for large equipment vary by destination and carrier scheduling.
Do you ship to all 50 states?
Yes, we ship to all 50 US states. However, Landscapers Direct respects all protected dealer territories, which may vary by manufacturer. If your location falls within a protected territory, we will contact you after your order is placed.
Do you offer expedited shipping?
Yes, select expedited shipping at checkout if your order is time-sensitive. For questions about expedited options, contact us at support@landscapersdirect.com.
How will my equipment ship?
Large orders and equipment ship via LTL freight carrier. Items are palletized, crated, or secured according to manufacturer specifications.
Will someone contact me about my freight delivery?
A Landscapers Direct representative may contact you after purchase to coordinate delivery details and scheduling for freight shipments.
Do I need to be present for delivery?
Yes, freight shipments require a signature and someone present to receive the delivery.
What should I do when my freight delivery arrives?
Inspect all deliveries before signing. Note any visible damage on the carrier's delivery receipt. If damage is discovered, photograph it immediately and contact us within 48 hours.
What happens if I sign for a delivery without noting damage?
Signing without noting damage may limit our ability to file a freight claim on your behalf. Always inspect before signing.
Can I pick up my order instead of having it shipped?
Contact us at support@landscapersdirect.com to discuss local pickup options.
Do you ship internationally?
We currently ship within the United States only.
How do I track my order?
You will receive tracking information via email once your order ships. Contact us if you haven't received tracking within 48 hours of placing your order.
What if my order arrives damaged?
Photograph the damage immediately and contact us within 48 hours at support@landscapersdirect.com. We will work with the carrier to file a claim and resolve the issue.
Can I change my shipping address after placing an order?
Contact us as soon as possible at support@landscapersdirect.com. We can update the address if the order hasn't shipped yet.
RETURNS & REFUNDS
What is your return policy?
Return requests must be made within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Contact us before initiating any return.
How do I start a return?
Contact us at support@landscapersdirect.com to request a return authorization and receive instructions.
Is there a restocking fee?
Returns due to change of mind or ordering error are subject to a 15% restocking fee. Returns due to our error or defective products have no restocking fee.
Who pays for return shipping?
If we made an error or shipped a defective item, we cover return shipping. For change of mind or ordering errors, you are responsible for return shipping costs.
Will I get my original shipping cost refunded?
If we made an error or shipped a defective item, yes. For change of mind returns, original shipping costs are not refunded.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Can I return equipment that has been used?
No. Equipment must not have been fueled, operated, or modified to qualify for return.
What items cannot be returned?
Electrical components, special-order items, and cut-to-length materials cannot be returned unless defective.
Can I exchange an item instead of returning it?
Contact us at support@landscapersdirect.com to discuss exchange options.
What if I received the wrong item?
Contact us immediately at support@landscapersdirect.com. We will arrange return shipping at no cost and send the correct item or issue a full refund.
WARRANTY & REPAIRS
Do your products come with a warranty?
Yes, all products are covered by the manufacturer's warranty. Warranty terms vary by product and brand.
How do I make a warranty claim?
Contact us at support@landscapersdirect.com and we will help coordinate warranty service through the manufacturer.
Does Landscapers Direct offer its own warranty?
We stand behind the products we sell, but warranty coverage is provided by the manufacturer. Our return policy covers defects discovered within 30 days of delivery.
Where can I find warranty information for a specific product?
Contact us or visit the manufacturer's website for specific warranty terms and coverage details.
What if my product fails after the 30-day return window?
Contact us and we will help coordinate warranty service through the manufacturer.
ORDERS & PAYMENT
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover.
Is my payment information secure?
Yes. We use secure payment processing and do not store your credit card information on our servers.
Can I pay with a purchase order?
Contact us at support@landscapersdirect.com to discuss purchase order options for qualified commercial accounts.
Do you offer financing?
Contact us to discuss financing options for larger equipment purchases.
How do I know my order was placed successfully?
You will receive an order confirmation email shortly after completing your purchase. Contact us if you don't receive confirmation within an hour.
Can I cancel my order?
Contact us as soon as possible at support@landscapersdirect.com. Orders can be canceled if they haven't shipped yet.
Can I modify my order after placing it?
Contact us immediately at support@landscapersdirect.com. We can make changes if the order hasn't shipped yet.
Do you offer volume or fleet pricing?
Contact us at support@landscapersdirect.com to discuss pricing for volume purchases or fleet sales.
Why was my order canceled?
Orders may be canceled due to payment issues, inventory problems, or shipping restrictions. We will contact you if this happens.
Do you charge sales tax?
Sales tax is calculated based on your shipping destination and applicable state and local tax laws.
PRODUCTS & INVENTORY
Are all items on the website in stock?
We strive to keep inventory updated in real time. If an item is out of stock or backordered, we will contact you after your order is placed.
Can I order parts that aren't listed on the website?
Contact us at support@landscapersdirect.com with the part number or description. We may be able to source it for you.
How do I find the right part for my equipment?
Use the search function on our website or contact us with your equipment model and serial number and we'll help identify the correct part.
Are your parts OEM or aftermarket?
We sell genuine OEM parts unless otherwise noted in the product listing.
Do you sell used or refurbished equipment?
Contact us to ask about availability of used or refurbished equipment.
Can I get product specifications or manuals?
Contact us or visit the manufacturer's website for detailed specifications and operator manuals.
Do you price match?
Contact us at support@landscapersdirect.com with the competitor's pricing and we'll see what we can do.
ACCOUNT & CONTACT
How do I contact customer service?
Email us at support@landscapersdirect.com or call [phone].
What are your customer service hours?
Our team is available Monday through Friday. Contact us and we'll respond as quickly as possible.
Do I need to create an account to place an order?
You can check out as a guest or create an account to save your information for faster checkout and order tracking.